DailyIdea is a cool video blog run by some friends in Louisville. One of their staff, Jason Falls, had a run-in with mall security and let 'em have it on their site.
Best quote:
"Interpersonal communications lies at the keystone of the consumer experience. If applicants for jobs that interface with the public don't have that, don't hire them!
If you're interviewing someone for a low level job, here's a test. Ask them this question:
"How are you?"
If they respond, "I'm fine, and you?" they're hired.
If they lapse into some saga about their ex-girlfriend, car trouble, or mild case of shingles, cut 'em loose.
"How are you?" is rhetorical. No one cares how you are. We just wanna know you're not a mouth breathing sociopath who's going to scare off our customers."
Here's the whole video:
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